Software Authorizations and Updates

I get a lot of user feedback wondering where and how different products can be authorized.  In most cases authorizations and updates are done using specific software applications on your computer.  In some cases, authorization is part of the download process.  Here are some of the authorization procedures for Fishman bundled partner software installations.

SampleTank 2.5: This product comes with your TriplePlay bundle.  You may have installed from a download or you may have installed from a provided USB installation stick.

Komplete Elements: This also comes with the bundle and is included on the USB installation stick as well as by download

Both of these products should be updated and installed using this information from the installation authorization guide that pops up at the end of the USB stick installation package for TriplePlay:


SampleTank 3 is available for download in a special version to suit TriplePlay software installations.  It is available from the download page at www.fishman.com/tripleplay.

Follow instructions from the TriplePlay 1.4 Update Guide to authorize your product:

The EastWest MIDI Guitar teaser pack is available through EastWest themselves.  To download, you’ll need to follow these instructions from the download page as well.

 

  • Posted on August 2nd, 2017
  • Posted by Frank P
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Why don’t I hear pitch bends?

TriplePlay allows the user to set a pitch bend method within its patch parameters.  For more detail on how to do this, or what the different methods mean, I encourage folks to head to www.fishman.com/tripleplay/help and see the user guide for the TriplePlay application.

However, even if you set this method, you may not hear pitch bends if your instrument (software or hardware) does not have a matching pitch bend range to the TriplePlay guitar controller.  By default, the TriplePlay guitar controller is set to a pitch bend range of +-12.  Try and picture what this means.  On a keyboard controller, for example, you may be familiar with the pitch bend wheel:

DV019_Jpg_Regular_500586_pitch_bend_closeup

When you have the TriplePlay hardware set to a pitch bend range (PBR) of +-12, this means bending up a half step on your string sends a message (if you have set a pitch bend parameter as above) to the pitch bend wheel of the virtual instrument or connected keyboard to move the pitch bend wheel 1/12 of its range of forward motion.  Picture what this means if the keyboard itself (or your software synth instrument) is set to a pitch bend range of 2.  This means your software synth instrument will go up in pitch 1 whole step if you bend it 100% forward in its range of forward motion, or a half step if you push it halfway.  So, if you send a keyboard or software synth a message to move 1/12th of its range of motion, and that keyboard is set to a PBR of two, you are going to hear a VERY slight bend, 1/6th of a halfstep, almost not noticeable.  So, you must set your instrument to match the TriplePlay.  You’ll notice all of our factory patches have been set with this pitch bend range already.  One of the things that is a real pain is each instrument (sometimes even various instruments within the same product brand like Kontakt) will put PBR in a DIFFERENT PLACE and call it a DIFFERENT NAME.  I often, when using an instrument for the first time, have to search on Google to find out how and where pitch bend range is set and what it is called.  Here are the three locations for three instruments available with your TriplePlay:

PLAY: MAIN MENU => ADVANCED INSTRUMENT PROPERTIES => BEND 100%

EastWest Pitch Bends

KONTAKT: Instrument Icon (below gears in lh side of instrument) => OPTIONS => PB RANGE +-12

Kontakt pitch bend

SAMPLETANK 3: EDIT (from top left of SampleTank 3 UI) => BEND 12

SampleTank pitch bend

  • Posted on June 12th, 2017
  • Posted by Frank P
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TriplePlay 1.4.106 and Pro Tools 12

1.4-Pro-Tools
TriplePlay 1.4 is fully compatible with Pro Tools for Mac (Pro Tools 11 or higher – AAX only). However, there ARE issues using the TriplePlay plugin (any version) in Windows. In earlier versions of Pro Tools, it was possible to overcome the issue by opening the TP standalone application first, but that is no longer possible at this time. The issue stems from the basic way in which Pro Tools handles MIDI ports within the Windows environment, where these ports can’t be released to the TriplePlay plugin. Until this changes, our plugin will not work in Pro Tools for Windows. Pro Tools is the only DAW in Windows where this issue exists.  We do continue to install the AAX plugins on Windows machines, with the hopes that Avid may make changes to Pro Tools to allow TriplePlay plugin compatibility at some future date.

Workaround: While you can’t use the TriplePlay plugin, with Pro Tools in Windows, it is possible to use the TriplePlay hardware to directly control synths and other plugins in Pro Tools for Windows, without using the TriplePlay plugin.   This is also useful for working with TriplePlay in earlier non-AAX versions of Pro Tools.  Check out this video for integrating TriplePlay with Pro Tools 10.  It provides a solid workaround for anyone who wants to use TriplePlay in Pro Tools as a direct controller.

Using TriplePlay 1.4 with mac:

There is a known issue with installing the Pro Tools plugin on some Macs.  TriplePlay is supposed to delete the old TP AAX plugin before installing the new one, but sometimes this does not work.  If you get an error or crash or simply don’t see the TP AAX plugin (Pro Tools 11 or higher ONLY ), you can manually delete the old TP plugin and reinstall TriplePlay 1.4 to fix this issue.

Go to HD->Library->Application Support->Avid->Audio->Plugins and delete the tripleplay.aaxplugin file from that folder.  Then reinstall TriplePlay 1.4 and everything should be fixed.

 

TriplePlay El Capitan Compatibility

El Capitan

64-Bit Operation:
Highlight the TriplePlay application icon and Command-i to get info on the file. Uncheck the box to “run in 32-bit”
Fishman’s 64-bit software is fully functional in the new Mac OS El Capitan version 10.11.1 or higher. Note that the 64-bit version of TriplePlay can only host 64-bit plugins. This means that the provided package SampleTank 2.5XT and factory patches created with that library, will not be functional, because they are 32-bit. Only factory patches created using Native Instruments will be functional, because they offer 64-bit support.

32-Bit Operation:
(default installation state) Highlight the TriplePlay application icon and Command-i to get info on the file. Check the box to “run in 32-bit”
Fishman’s software appears to work in the new Mac OS El Capitan, but when plugin windows are opened in the 32 bit version of TriplePlay, they are blank. There are several known issues with many plug in producers, including our partner Native Instruments (to name just one.) Given that most manufacturers are phasing out 32 bit support, Yosemite is the most recent supported Mac operating system for use with TriplePlay software running in 32 bit mode. If you use a 32 bit DAW or plugins regularly, do not upgrade to El Capitan.

Limitations:

If you are not using TriplePlay software, but just using TriplePlay as a direct controller, the device itself is still compliant and working in El Capitan, in 32-bit or 64-bit applications, however this functionality is not fully tested. Our TriplePlay standalone software itself will operate, TriplePlay Hardware Synth patches can be created, managed and loaded to your TriplePlay controller, and users can set string sensitivity and other tripleplay features. In 32 bit operation, installed partner software will allow users to hear sounds from patches that have been created in earlier operating systems, however opening the plug in windows for those virtual instruments will show a blank screen instead of the partner software instrument information.

“Controller Not Found” Why can’t TriplePlay see my controller?


There are a lot of reasons TriplePlay software might not be connecting with your hardware, but in calls and emails from customers, I’m finding the single largest cause is simply that the receiver and controller aren’t paired.  Here is the information from our FAQ:

My TriplePlay controller will not sync with the receiver. How do I get them to pair?
You need to push the button on the receiver, and the small button on the controller. The LED light on the controller is also a button (some people miss this). You need to press this button until the light flashes more quickly (it may require a firm push, especially on the initial attempt after installation), and also press the button on the receiver. When paired, the receiver light stays solidly on, and the controller light flashes more slowly. If this does not work, quit the TriplePlay standalone app, unplug the receiver and turn off the controller. Relaunch the TriplePlay app, plug the receiver back in, turn on the controller, and repeat the pairing process.
  • Posted on March 13th, 2015
  • Posted by Frank P
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Why is my Komplete or Komplete Elements installation box unchecked?

Factory patch selection dialog from the TriplePlay application installation.

Factory patch selection dialog from the TriplePlay application installation.

I get this question a lot, so we’ll probably put it in the FAQ soon.  This is really simple.  We provide factory patches for two virtual instrument packages, Komplete and SampleTank 2.  We ship Komplete Elements, a light version of the Komplete Package from Native Instruments, and SampleTank 2.  Our TriplePlay installation checks to see if these two packages are fully installed and authorized, and if so completes the installation with those patches installed.  A checkbox during the TriplePlay installation process indicates which patches you’re installing.  Pretty soon, we had requests from users saying if they already owned the full version of Komplete, bought and paid for, why did they need to install Elements?  So, we expanded our software to look for Komplete Elements OR Komplete (version 8 or above).  When you get to the checkboxes, if you own Komplete, the Komplete Elements checkbox will not be accessible.  If you install Komplete Elements (our provided version) and don’t own Komplete, the Komplete Elements checkbox will be selected and the Komplete checkbox will not be accessible.  Either way, you get the same exact list of factory patches.  The only difference is which package is used to create those patches.  So, if you see Komplete Elements checked off, but Komplete not available, or vice versa (as in the photo above), this is not a problem.  If for some reason you have both packages installed, it will defer to installing only the patches for Komplete and not Elements.  A lot of words to basically say, “don’t worry about it.”  If either Komplete OR Komplete Elements is checked off, everything is going A-OK with your installation.  You will never have both selected.

  • Posted on March 10th, 2015
  • Posted by Frank P
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TriplePlay and iPad

Did you know that with nothing more than a simple USB adaptor, you can plug and play your TriplePlay straight into an iPad (or even an iPhone)? Well, our friend Ernesto does, as he ably demonstrates in these two quick videos, using IK Multimedia’s SampleTank 3 for iPad. TriplePlay works seamlessly with any app that supports MIDI input, and there is no shortage of great options available from the App Store.

Lightning to USB Camera Adaptor Kit

Foot Controller Presets for TriplePlay Use

While there is no shortage of foot controllers on the market that can be used with TriplePlay, two popular models that we have been able to test in-house are the Logidy UMI3, and the Line 6 FBV Express MKII:

Screen Shot 2014-11-25 at 4.35.06 PM

What we are looking to do is enable patch up, patch down, and sustain across the three foot switches from left to right. Assign MIDI CC 67 for patch-up, CC 68 for patch-down, and CC 66 for Sustain in order to achieve this functionality. Alternatively, you can download and save the following parameters file to your Logidy UMI3 which already includes these settings :

Logidy UMI3 Preset

 

Line 6’s FBV Express has four foot switches rather than the Logidy’s three, and its user interface appears as follows:

Screen Shot 2014-11-25 at 4.35.42 PM

 

I’ve set the FBV Express to mirror the Logidy’s setup with foot switch A being patch-up, B being patch-down, and D being Sustain. Foot switch C is free to be assigned as you wish. Simply download and save the following presets file if you would like to load this setup into your Line 6 FBV Express:

Line 6 FBV Express MKII Preset

 

This preset file also includes CC 80 being assigned to the volume pedal. Just remember to check the box within TriplePlay preferences to control the final volume with CC 80. And with any foot controller, be sure it is plugged in when TriplePlay is launched, and select it from the foot pedal MIDI input drop-down:

Screen Shot 2014-12-01 at 1.20.12 PM

 

Using Fishman TriplePlay with GarageBand and Logic Pro X

We’ve posted a quick tutorial on how to instantiate the TriplePlay plugin within both GarageBand and Logic Pro X. For those wishing to drive Apple’s native sounds within either of those two DAWs, there are two options: loading the patch “Hardware Synth” from within the TriplePlay standalone and leaving the app open in the background while you use GarageBand and Logic, or loading the desired patch parameters physically into your TriplePlay controller, and then powering-on the controller in hardware mode, which eliminates the need to run the TriplePlay standalone entirely.

REAKTOR BUG WORKAROUND FOR FULL OWNERS OF KONTAKT (NOT KOMPLETE)

Reaktor

Fishman provides the package Komplete Elements with our TriplePlay product, and we’ve created some factory patches which use instruments from the Kontakt and Reaktor libraries included with this set.  If you install this product prior to installing TriplePlay, you will be able to check off a box that installs these Fishman patches, if you want.  “But, what if I already own the full version of Komplete?” some users said.  So, we added a checkbox for owners of the full version of Komplete.  If you install TriplePlay, and our software sees that you have the full version of Komplete, it will default to allow that checkbox and not the Komplete Elements one.  It does this by looking to see if you have certain files that come with the full version of Komplete 8 or above.  If you have those files, it will only allow you to check off the Komplete box and not the elements box.  In either case, the factory patches are the same and use the same instruments.  However they draw those instruments from different locations.  Unfortunately, if you have previously installed the full version of Kontakt (one of the programs that comes with Komplete), the same files are there to make our installer think you have the full version of Komplete.  I know, this is confusing.

Here is the short answer.  If you own a full version of Kontakt, our installer will think you have the full version of Komplete.  It will not allow you to install factory patches from our provided version of Komplete Elements.  But, since you are not a full owner of the software Reaktor, all of the patches using Reaktor (such as Zawinello) will not work.

There are two workarounds:

1 – Uninstall Kontakt.  Install, authorize and update our version of Komplete Elements.  Install TriplePlay and make sure the checkbox for installing the Fishman Komplete Elements factory patches is active.  Then, after this software installation is finished, install your full version of Kontakt.  Make sure not to update the TriplePlay software going forward, or you will have to repeat these steps.  This is obviously quite a pain.

2 – Install TriplePlay.  It will think you have the full version of Komplete.  Install and you will have our full factory patch list for Native Instruments, however your Reaktor patches won’t work (they won’t ever work unless you later purchase Komplete or Reaktor full versions).  But, you can import this file from your TriplePlay software, by going to the “File” pull-down menu and selecting “Import.”  This will give you working versions of all our Reaktor patches in your user patch list.  The patches will import into the first open spaces in your User patch list, but you can move them around later.  Just to be clear.  Your factory patches featuring Reaktor will not work.  However your newly imported copies of the same patches in your User patch list will.

TriplePlay Demo Kits

Excited about TriplePlay, but want to try before you buy?  A number of retail locations have been taking advantage of the new roaming Fishman TriplePlay Demonstration Kits.  Check out the above display at Cream City Music, in Brookfield, WI.

The store receives a guitar outfitted with TriplePlay and an Apple iPad outfitted with SampleTank (performance), GarageBand (recording), Progression (notation) and other great options for using the TriplePlay wireless guitar controller with iOS.  The Kit really shows how plug and play TriplePlay can be with your portable device, for a fun and easy user experience, in addition to being a powerful recording, notation and performance tool on your Mac or Windows computer!  Here are some stores that are currently showing off the Demo Kits.  Remember these are roaming kits, so they are available to move to a store near you.  If your local Fishman dealer isn’t stocking the product, or doesn’t have the kit, tell them you’re interested and to give us a call!

The above list of dealers is just an example of some of the stores displaying the kit this month.

TriplePlay Hardware Installation

Thinking about getting a TriplePlay, but are unsure whether or not it will fit on your guitar? Have you installed TriplePlay already, but are concerned that you may have done something wrong? Are you a luthier tasked to install a TriplePlay, and would like to know best practices? Are you fundamentally opposed to reading instructions, and prefer the dry thrill of narrated YouTube videos? If you silently nodded ‘yes’ to yourself for any of these, then check out the latest offering below:

0:00 – mounting the controller directly to your guitar’s top
1:45 – mounting the controller to your guitar’s end-pin bracket
2:43 – mounting and adjusting the TriplePlay hex pickup
6:20 – installing TriplePlay on guitars with tune-o-matic bridges
10:14 – bezel swapping trick for tune-o-matics
10:30 – adjusting string sensitivities within the TriplePlay app
11:00 – the pickup still won’t fit! (or, “neck shimming 101”)
14:04 – micro-tilt adjustment

Fishman TriplePlay Hardware Installation

Using TriplePlay with iOS Devices

Using your TriplePlay with any device that accepts MIDI input, such as an iPad or even an iPhone, allows you to compose, perform, and record anytime, and anywhere. Plus, you can do it all wirelessly! In this new YouTube video, we run through a few of the common settings and parameters you might need to adjust within each app to insure the best possible performance from your TriplePlay. The synths and instruments available at Apple’s app store, for instance, can range from free downloads, to professional quality synths for around $10, on up to full-featured applications for the power user.

Once the apps of your choice are downloaded and installed, simply connect the TriplePlay receiver to your iPad via a USB adaptor. Apple sells the following (depending on the model of your iOS device), but there are plenty of 3rd party manufacturers with less expensive options:

lightning-to-usb-camera-adapter

apple-ipad-camera-connection-kit

In most cases, TriplePlay will “simply work” with whatever synth app you are running in a plug-and-play manner. However, there are certain parameters that many of these apps share that can be quickly adjusted, and oftentimes make dramatic differences in the quality of the experience. The trick is knowing what to look for, and where…

Creating Alternate Tunings

Creating patches in any alternate tuning you can dream up is a quick and easy process with TriplePlay and the included software from Native Instruments and IK Multimedia. Not only can you save wear and tear on your strings by applying the tuning changes to the synth sounds rather than physically retuning your guitar, but you can switch from patch to patch in alternate tunings in an instant with either a tap on your controller’s D-Pad, or with a MIDI foot controller.

Another advantage to creating patches in alternate tunings (rather than retuning your actual guitar) is that any fretboard splits you’ve created will behave accurately. For example, if you mapped a split across the 7th fret within the TriplePlay app, it would assume that the 7th fret on the low E string would produce a “B” note, as it would in standard tuning. But if you are in dropped-D tuning, the 7th fret on the low E string would actually be an “A”, and would appear on the TriplePlay fretboard at the 5th fret, and would then trigger whatever sound you had assigned to that particular area of the fretboard. So it’s far easier to leave your guitar untouched, and to make all of your tuning changes within the TriplePlay application if you are going to be setting up splits, or using multiple different tunings in a performance.

A prime example of the value of software-based alternate tunings is that you could be live on stage, playing a string section part on your guitar in open A tuning. When it’s time for your big distorted synth solo, simply press the D-Pad on your controller to skip to your next user patch (which you’ve saved in standard tuning), play your solo, and click back on the D-Pad to instantly return to your open A string section patch.

Issues authorizing Native Instruments when using Boot Camp

Thanks to TriplePlay user Ron Jankowski who was having nightmares trying to authorize his Native Instrument package on a computer setup with BootCamp.  Native Instruments told him Boot Camp installations were not supported, but he found a nice workaround:

I have isolated the issue and fixed it. There is most likely a problem with BootCamp drives because of the multi boot process and the new NI service center module can’t deal with it. All the installation processes worked just fine  – only the activation process didn’t work.


I used the offline method to activate and all works well now.
1) I again removed every part of the package from my Windows drive.  I then loaded the NI iso file as another drive.I unplugged my IMAC from the internet and installed the whole package so it could not perform any updates from the website.

2)The service center was then forced into an offline  local mode but it has a method to activate using another computer hooked up to the internet. It lets you create an HTML file with the serial number in it. I followed the instructions as directed and saved it to a USB drive. I then went to another one of my computers and clicked on the file which sent me to the NI site. There the file is reviewed and, if all is working, another file is created to bring back to the original computer which is not on the network.

3)The file had an OK after each of the package modules. I downloaded that file onto the USB drive and went back to the MAC running Win 7 as a BootCamp drive. The NI service center pulled in the file when it was double clicked and it stated all modules were activated.

4)I then plugged in the internet connection and the service center auto updated and showed the 4 updates I needed. They all were downloaded and I installed them with no problems. All the apps in the package run fine now.

  • Posted on March 28th, 2014
  • Posted by Frank P
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Using TriplePlay with Pro Tools (Windows)

While the latest version 1.2 release of the TriplePlay software is AAX-compatible and can therefore be hosted within Pro Tools, this new feature is technically Mac-only as of right now. There is an issue within Pro Tools on Windows machines where the ports are not allowed to be shared once they are opened by Pro Tools, which prevents the TriplePlay controller from pairing with the receiver. Hopefully, Avid will be able to address this soon and release an update. In the meantime, if you want to host TriplePlay within Pro Tools on a Windows machine, there is a workaround.

Pro Tools 11 AAX

  1. Launch the TriplePlay standalone app. This will open the port for TriplePlay.
  2. Now launch Pro Tools. It will not be able to open the TriplePlay control port because it is already open.
  3. Close the TriplePlay standalone app. Now the TriplePlay plugin will be able to attach to the TP control port and everything should work

Using TriplePlay with digital audio workstations (DAW)

There are a variety of ways to use our TriplePlay hardware and software with DAW.  Within each DAW, there are also a lot of different ways the product can be used.  But, there are some basic setups that help get all of the features of our software working within most DAW, which vary from program to program.  Our original tutorial on recording only showed how to setup TriplePlay within StudioOne, which is the partner software we provide with TP when purchased new.

Venerable Fishman TriplePlay guru Matt C has done yeoman duty putting together a series of videos on best practices for a lot more DAW than that, which I think would be of interest to anyone trying to get their own recording rig together using TriplePlay.  Check them out HERE.

Plugging In the Receiver: A Brief Tutorial

I noticed that an online publication recently stated that the physical design of the TriplePlay’s receiver will not allow another cable to be plugged into the USB port next to it. And this is absolutely true, if (as on my MacBook Pro) you plug the TriplePlay receiver into the left USB port:

Bad!

 

Plug it into the rightmost USB port, however, and you will be just fine:

Good!

Using TriplePlay directly with 5-Pin DIN external MIDI hardware

This is sort of a follow up to an earlier post regarding using TriplePlay to an external synth via a DAW.  Some customers ask if it is possible to use the product without a computer at all, and it is.  I have yet to see external MIDI modules with USB input (type A connector).  Sound modules like this may exist; I just haven’t come across one.  If there is a USB connector on this type of device, it is usually a type B connector, intended to run MIDI via USB out from your keyboard/module to a computer and back from your computer to the device.

To plug in your TriplePlay USB receiver you need a device with a type A connector which can receive USB MIDI information and provide compliant power to the receiver.  Similarly, I have not seen many external devices intended to translate USB MIDI to 5 Pin MIDI.  Nearly all such devices on the market are intended to do the opposite, to translate 5 Pin MIDI to USB for connection to a computer.  But, there is one currently available product I’ve seen that can do this, the Kenton USB MIDI Host.  I was able to find one in the US on eBay.  It isn’t a widely available device, but it can be purchased just about anywhere, if you’re willing to purchase online.

Kenton MIDI USB Host

We’ve tested a wide range of hardware MIDI devices using this product here in our lab.  Just connect your TriplePlay USB receiver to the USB port on the Kenton device and use the 5-Pin DIN MIDI OUT port to connect to the input of your hardware.  Make sure you’ve completed the pairing procedure and that your USB receiver and controller are paired.  Also, note that you can send some of the same commands to the MIDI IN port on the Kenton with a USB foot controller (for example) that you can with our software.  Patch up/down and program change commands will engage with your TriplePlay controller via wireless.   These commands are detailed in the TriplePlay user documentation.  See the user guide for more information on Hardware Mode, Hardware Mode Patches and Hardware Synth.  You can setup your TriplePlay controller to have the parameters you want, when addressing hardware devices directly, by using our TriplePlay software as a utility and saving these settings to the device.

Ben Morris modifies his Martin guitar for TriplePlay

Here is a really interesting submission from TriplePlay user Ben Morris. I will start with the following disclaimer:

1) In Fishman’s testing, we did not get optimal tracking with acoustic guitars and TriplePlay.  So, this is not an approved Fishman pairing.  Ben’s suggestions are his own, and are neither tested nor condoned by Fishman.  Feel free to try it at your own risk, but your own results and expectations may vary.

2) Additionally, some of the information below involves altering your mounting hardware or your nice acoustic guitar.  We haven’t tested these combinations, and if something goes wrong and damages your TriplePlay or your guitar, it isn’t our fault.

3) Finally, as we mention in our FAQ, to get better tracking, I’d add the suggestion to use ferrous (ie magnetically sensitive) strings instead of bronze on your guitar.  GHS White Bronze and DR Zebras are two such types of strings.

My own personal comment on the information below, as a luthier, is wondering how well the metal mount is attached using only double stick tape.  Doesn’t seem secure enough to me.  I might prefer to change to a screw in type endpin that would hold our bracket more securely.  And WE LOVE TO HEAR FROM YOU.   Feel free to send any TripleTalk submissions you may have to us through support@fishman.com with TriplePlay in the subject.  But, enough of my disclaimers, onto Ben’s installation and results:

 

Hi Frank,
I previously had a Roland GK-3 pickup installed on this guitar, so I was no stranger to installing this type of pickup on an acoustic guitar.  By the way, thanks for the string tips too!  Currently, I have a set of Elixir NanoWeb strings with the anti-rust coating, and it is tracking like a dream. If things go south, I will try the strings you recommended.
Items needed for the job:
a. 90 end pin bracket
b. Razor blade to modify the 90 end pin bracket
c. Double-Sided Tape (3M extreme mounting tape works well)
d. Plastic controller mount with magnets
e. Pickup Mounting pad (mine was a #2)
f. String spacer tool
g. Mini-screwdriver
Installation on Martin Acoustic Electric:
I prepped the mounting surfaces on the guitar by wiping them with a slightly damp cloth, then a dry cloth.
I installed the pickup mounting pad as close to the bridge as possible, of course using the mini-screwdriver to adjust the hexaphonic pickup height, and checking the string tolerances with the string spacer tool.
Next, I needed to install the 90 end pin bracket.  Since the end pin bracket does not reach the end pin on an acoustic guitar, I had to affix my bracket directly to the surfaces of the guitar using double sided tape.  The top of my guitar is softwood; therefore the laminate side of the guitar was a better choice on which to use the double sided tape. This required a slight modification to the 90 end pin bracket.
I used a razor blade to remove the protective cork on the side of the 90 end pin bracket that had the slot for the end pin.
Next, I acquired some double sided tape. The 3M Extreme Mounting Tape works well, as it is advertised to hold more than .5 lbs per inch used.
I put double sided tape on the end pin part of the bracket where I removed the protective cork.  And, I used the razor to cut the slot out so that the tape is not visible after installation.
I checked to make sure there was enough distance from the 90end pin bracket location to the bridge. In my case, the hexaphonic pickup came with just the right amount of cable. There wasn’t a centimeter to spare!
I peeled the protective coating off the double sided tape, and pressed the 90 end pin bracket to the guitar, making sure to press and hold it in place long enough that the double sided tape had good adhesion.
Once the 90 end pin bracket was in place, I affixed the plastic controller mount (with magnets) to the 90 end pin bracket.  Then, all I had to do was slide the hexaphonic pickup into the pickup mounting pad, and stick the TriplePlay transmitter onto the magnetic mounting surface of the 90 end pin bracket.
As you can see, the TriplePlay pickup looks like it was tailor made for my guitar.  I played with the unit for hours last night, and it tracks like a dream. Best of all, I can use the TriplePlay sounds along with my onboard guitar pickup (also made by Fishman) to get that rich acoustic sound that I love.

 

 

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