“Controller Not Found” Why can’t TriplePlay see my controller?


There are a lot of reasons TriplePlay software might not be connecting with your hardware, but in calls and emails from customers, I’m finding the single largest cause is simply that the receiver and controller aren’t paired.  Here is the information from our FAQ:

My TriplePlay controller will not sync with the receiver. How do I get them to pair?
You need to push the button on the receiver, and the small button on the controller. The LED light on the controller is also a button (some people miss this). You need to press this button until the light flashes more quickly (it may require a firm push, especially on the initial attempt after installation), and also press the button on the receiver. When paired, the receiver light stays solidly on, and the controller light flashes more slowly. If this does not work, quit the TriplePlay standalone app, unplug the receiver and turn off the controller. Relaunch the TriplePlay app, plug the receiver back in, turn on the controller, and repeat the pairing process.
  • Posted on March 13th, 2015
  • Posted by Frank P
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Why is my Komplete or Komplete Elements installation box unchecked?

Factory patch selection dialog from the TriplePlay application installation.

Factory patch selection dialog from the TriplePlay application installation.

I get this question a lot, so we’ll probably put it in the FAQ soon.  This is really simple.  We provide factory patches for two virtual instrument packages, Komplete and SampleTank 2.  We ship Komplete Elements, a light version of the Komplete Package from Native Instruments, and SampleTank 2.  Our TriplePlay installation checks to see if these two packages are fully installed and authorized, and if so completes the installation with those patches installed.  A checkbox during the TriplePlay installation process indicates which patches you’re installing.  Pretty soon, we had requests from users saying if they already owned the full version of Komplete, bought and paid for, why did they need to install Elements?  So, we expanded our software to look for Komplete Elements OR Komplete (version 8 or above).  When you get to the checkboxes, if you own Komplete, the Komplete Elements checkbox will not be accessible.  If you install Komplete Elements (our provided version) and don’t own Komplete, the Komplete Elements checkbox will be selected and the Komplete checkbox will not be accessible.  Either way, you get the same exact list of factory patches.  The only difference is which package is used to create those patches.  So, if you see Komplete Elements checked off, but Komplete not available, or vice versa (as in the photo above), this is not a problem.  If for some reason you have both packages installed, it will defer to installing only the patches for Komplete and not Elements.  A lot of words to basically say, “don’t worry about it.”  If either Komplete OR Komplete Elements is checked off, everything is going A-OK with your installation.  You will never have both selected.

  • Posted on March 10th, 2015
  • Posted by Frank P
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