Why don’t I hear pitch bends?

TriplePlay allows the user to set a pitch bend method within its patch parameters.  For more detail on how to do this, or what the different methods mean, I encourage folks to head to www.fishman.com/tripleplay/help and see the user guide for the TriplePlay application.

However, even if you set this method, you may not hear pitch bends if your instrument (software or hardware) does not have a matching pitch bend range to the TriplePlay guitar controller.  By default, the TriplePlay guitar controller is set to a pitch bend range of +-12.  Try and picture what this means.  On a keyboard controller, for example, you may be familiar with the pitch bend wheel:


When you have the TriplePlay hardware set to a pitch bend range (PBR) of +-12, this means bending up a half step on your string sends a message (if you have set a pitch bend parameter as above) to the pitch bend wheel of the virtual instrument or connected keyboard to move the pitch bend wheel 1/12 of its range of forward motion.  Picture what this means if the keyboard itself (or your software synth instrument) is set to a pitch bend range of 2.  This means your software synth instrument will go up in pitch 1 whole step if you bend it 100% forward in its range of forward motion, or a half step if you push it halfway.  So, if you send a keyboard or software synth a message to move 1/12th of its range of motion, and that keyboard is set to a PBR of two, you are going to hear a VERY slight bend, 1/6th of a halfstep, almost not noticeable.  So, you must set your instrument to match the TriplePlay.  You’ll notice all of our factory patches have been set with this pitch bend range already.  One of the things that is a real pain is each instrument (sometimes even various instruments within the same product brand like Kontakt) will put PBR in a DIFFERENT PLACE and call it a DIFFERENT NAME.  I often, when using an instrument for the first time, have to search on Google to find out how and where pitch bend range is set and what it is called.  Here are the three locations for three instruments available with your TriplePlay:


EastWest Pitch Bends

KONTAKT: Instrument Icon (below gears in lh side of instrument) => OPTIONS => PB RANGE +-12

Kontakt pitch bend

SAMPLETANK 3: EDIT (from top left of SampleTank 3 UI) => BEND 12

SampleTank pitch bend

  • Posted on June 12th, 2017
  • Posted by Fishman Support
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TriplePlay 1.4.106 and Pro Tools 12

TriplePlay 1.4 is fully compatible with Pro Tools for Mac (Pro Tools 11 or higher – AAX only). However, there ARE issues using the TriplePlay plugin (any version) in Windows. In earlier versions of Pro Tools, it was possible to overcome the issue by opening the TP standalone application first, but that is no longer possible at this time. The issue stems from the basic way in which Pro Tools handles MIDI ports within the Windows environment, where these ports can’t be released to the TriplePlay plugin. Until this changes, our plugin will not work in Pro Tools for Windows. Pro Tools is the only DAW in Windows where this issue exists.  We do continue to install the AAX plugins on Windows machines, with the hopes that Avid may make changes to Pro Tools to allow TriplePlay plugin compatibility at some future date.

Workaround: While you can’t use the TriplePlay plugin, with Pro Tools in Windows, it is possible to use the TriplePlay hardware to directly control synths and other plugins in Pro Tools for Windows, without using the TriplePlay plugin.   This is also useful for working with TriplePlay in earlier non-AAX versions of Pro Tools.  Check out this video for integrating TriplePlay with Pro Tools 10.  It provides a solid workaround for anyone who wants to use TriplePlay in Pro Tools as a direct controller.

Using TriplePlay 1.4 with mac:

There is a known issue with installing the Pro Tools plugin on some Macs.  TriplePlay is supposed to delete the old TP AAX plugin before installing the new one, but sometimes this does not work.  If you get an error or crash or simply don’t see the TP AAX plugin (Pro Tools 11 or higher ONLY ), you can manually delete the old TP plugin and reinstall TriplePlay 1.4 to fix this issue.

Go to HD->Library->Application Support->Avid->Audio->Plugins and delete the tripleplay.aaxplugin file from that folder.  Then reinstall TriplePlay 1.4 and everything should be fixed.


  • Posted on June 2nd, 2017
  • Posted by Fishman Support
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